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Return Policy

At Griro Energy, we aim for every customer to be fully satisfied with our products. However, if you wish to return a product, please review our return conditions below.

Return Conditions

  • Return Period: 30 calendar days from the date of product receipt
  • Refunded Amount: Only the equipment price will be refunded. Shipping costs are non-refundable
  • Product Condition: The product must be in perfect condition, unused, with all accessories and original packaging intact

RETURN REQUEST

Return Procedure

  • Request the return – Send a return request or call us at +40 744 648 121
  • Ship the product – Return shipping is the customer’s responsibility
  • Product inspection – Once received, the product will be inspected to ensure it meets return conditions
  • Refund – Within 14 days of return approval, the amount will be refunded to the specified account

Non-Returnable Products

  • Products that have been used or show signs of installation
  • Products missing original packaging or accessories
  • Equipment damaged due to improper use